Contact Us

We’re a small, family-run company near the shore of the Great Salt Lake, in business since 2016. We search the world for natural coral, shells, petrified wood, and crystals, and we carry all kinds of decor for both indoors and outdoors. We buy from independent suppliers, never from publicly traded companies or Amazon sellers. Salt Flat Trading Co. is part of the Adobe Rock family of companies.

We’re an online store, and every order is packed and shipped from Stansbury Park, Utah.

Call us at (435) 830-6500, text us at (435) 843-0360, or email sales@saltflattrading.com. Our phone and text lines are shared with Adobe Rock Products, our parent company, so you may hear “Adobe Rock” when we answer. You’ve reached the right place: our customer service team handles Salt Flat orders and questions too.

Yes. All of our coral is real, natural coral.

Yes. Our coral is imported by an established U.S. importer with CITES export permits from the country of origin, and it is cleared by the U.S. Fish and Wildlife Service.

Our coral is collected under CITES sustainable-yield export quotas, which are reviewed and permitted by the source country’s wildlife authority.

Our coral, shells, and sea life are natural in color. Blue coral is naturally blue; we clean it with mineral oil to bring out its color. Many of our shells are polished to bring out their natural shine. The only painted item is our Polished Midas Abalone, and we note this on its product page.

Our coral comes from the Indo-Pacific. Our crystals and petrified wood come from Madagascar and Indonesia.

Yes. Petrified wood is a fossil formed over millions of years. Trees were buried in sediment, and minerals like silica slowly replaced the wood, turning it into stone while keeping its grain and shape.

For our one-of-a-kind items, yes. We label and photograph each individual piece of coral, petrified wood (slabs, bowls, and branches), spheres, and crystals, so you receive the exact piece you choose. For other items, such as shells and pocket stones, you’ll receive a piece similar to the photo.

Natural pieces don’t come in exact sizes. A “12–15 inch” listing means your piece measures somewhere in that range at its longest point.

Yes. Each individually photographed piece is shown on its product page. Just pick the one you like.

It’s a one-of-a-kind coral sculpture designed to your vision. You can blend several coral types into one piece and make it as large as you’d like, with or without a base. Custom pieces start at $500, and exact pricing depends on your design and size. Request a quote on our Custom Coral Creation page, and we’ll respond within 3 business days. Depending on the size of the order, most custom pieces are completed and shipped in 4–6 weeks. Because of their size, they ship on a pallet.

Yes, our white coral is aquarium safe. Blue coral and Polished Midas Abalone are not aquarium safe.

Yes. Our turbo shells are natural and safe for hermit crabs to use. Polished turbo shells are polished by machine or by hand, with no paint.

Size by the opening, not just the overall shell. Your crab should be able to pull fully inside, with its large claw closing the opening like a door. Each of our hermit crab shell listings shows both the overall size and the opening size, so check both before you order.

Dusting is the best way to care for coral. A quick pass with compressed air or a soft, dry brush is all it needs most of the time.

If white coral ever needs brightening, you can whiten it occasionally. This isn’t meant for regular cleaning:

1. Rinse off dust with plain water.
2. Mix 1 part household bleach with 10 parts water. Wear gloves, work in a well-ventilated area, and never mix bleach with other cleaners.
3. Soak the coral for 30 minutes to 2 hours, checking it often. Longer soaks can weaken the coral.
4. Rinse thoroughly with fresh water.
5. Let it dry completely, ideally in the sun for a day or two.

Don’t bleach blue coral, Polished Midas Abalone, or polished shells. Bleach can strip their color and finish.

Coral is very fragile. Handle it gently and support it from the base.

Yes, but expect them to weather. These are natural items, so outdoors they will fade, crack, and wear over time, just as they would in nature.

Not yet, but we’re working on adding them. Stands and easels are not included with our slabs.

Shipping is calculated at checkout. Most orders over $75 ship free within the United States. Oversized and heavy items ship by LTL freight, and we note this on the product page. Freight shipping is calculated at checkout once you enter your address. Free shipping doesn’t apply to freight items.

Packages ship by USPS or UPS. Freight carriers vary by delivery location, and we always quote the most affordable option.

Orders are processed within 1–3 business days, excluding weekends and holidays. You’ll get an email with tracking when it ships. Tracking can take up to 48 hours to update.

Delivery time depends on your location. Your tracking will show an expected arrival date.

Carefully. Each item is wrapped in craft paper, then in layers of foam and bubble wrap, and packed in its box with biodegradable packing peanuts. Very fragile items are double-boxed: the packed box goes inside a larger box filled with more peanuts. Large orders and custom pieces ship by freight, which is the safest way to ship coral and other fragile items.

Please email us as soon as possible at sales@saltflattrading.com with your order number and a photo of the item’s condition. A clear photo is usually all we need. For most items, we’ll refund the full amount, including original shipping. For coral and sea life, we handle damage case by case and will do our best to reach a solution you’re happy with.

If you haven’t received it within 10 business days of your shipping confirmation email, contact sales@saltflattrading.com with your name and order number.

Yes, with a special shipping quote. Contact us before ordering and we’ll put one together.

Not at this time. We ship within the United States only.

Yes. Choose free local pickup at checkout, and pick up at Adobe Rock Products, 700 East Village Blvd, Stansbury Park, UT. Your order will be ready in 1–2 business days, and we’ll email you when it is. Bring your order confirmation and check in at the office or showroom. Our team will have your order ready.

Pickup hours: Summer (March–October) Monday–Friday 7 AM–7 PM and Saturday 8 AM–5 PM. Winter (November–February) Monday–Friday 8 AM–5 PM and Saturday 10 AM–2 PM.

Yes. You can return items within 30 days of delivery, as long as they’re unused and in their original condition. Coral and sea life can be returned only if you added Redo return coverage at checkout. Start your return through our Redo returns portal. (Ordered from our Etsy shop? See the Etsy question below.)

Only if you added Redo return coverage when you ordered on our website. With coverage, coral and sea life can be returned or exchanged like any other item. Without it, they’re final sale.

Yes. Shells are fragile, so please pack them carefully, ideally in the original wrapping and box. Shells that arrive back broken because of poor packing may not be eligible for a refund.

Redo is the returns service we use. When you order on saltflattrading.com, you can add Redo return coverage at checkout for a small, non-refundable fee that covers every item in your order. With coverage, your return shipping label is free whether you choose a refund or an exchange, and coral and sea life become returnable too. Without coverage, you can still return eligible items, but the return shipping label is your cost. Redo isn’t available on orders placed through Etsy or other marketplaces.

Our Redo returns portal and coverage are only for orders placed on saltflattrading.com. Most items in our Etsy shop are final sale, and each listing shows its return eligibility. If there’s a problem with your Etsy order, such as damage, message us through Etsy and we’ll help make it right.

Email us first with your order number and a clear photo. A photo is usually all we need. We’ll refund the full amount, including original shipping. Damaged coral and sea life are handled case by case.

Choose an exchange when you start your return in the Redo returns portal.

We’ll email you once we receive and inspect your return. If it’s approved, you’ll be refunded automatically to your original payment method. Your bank may take a few extra days to post it.

Wholesale pricing is coming in 2027. Sign up for our newsletter to be the first to hear the details.

Yes. Please plan ahead, since coral can take 4–6 weeks to arrive. Email sales@saltflattrading.com with what you need.

Yes. Gift cards are available on our site.

Yes. Add your gift message, and a note if you’d like prices left off the packing slip, in the Additional Notes section when you place your order.

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Some of our product descriptions share traditional beliefs and folklore about stones and crystals. These are offered for interest and enjoyment only. They aren’t scientific or medical claims and aren’t a substitute for professional advice.